To Rent Apartments

To Purchase Properties

Ad Development Media Selection Running/Reviewing Ads

Process Inquiries

Process Applications

(Decline) (Approve)

Notify Denied Applicants Offer Apt (Accept) (Decline)

Resident Onboarding

Community Maintenance

Rental Collections

Evaluate & Assign Resident Requests Evaluate & Assign Proactive Activities

Complete Task Close Task & Ensure Satisfaction

Account for Collected Rent Pursue Delinquencies Initiate Eviction for Unpaid Balences Take Back Posession of Apt Prep for New Resident

Customer Service

Communicate Info to Residents Evaluate Leases Coming to an End (Accept) (Decline) Address Lease Violations

Offer Renewal (Accept) (Decline) Notify of Non-Renewal

Process Renewal

Accounting

Budgets

Licenses & Inspections Vendor Maintenance

A/P A/R

Maintenance Cap X

Business Tax Receipt Pool Fire Equipment Insurance

Hiring

Training

Post Position Interview Process New Hire Paperwork

Business Strategy Strategic Training

Weekly Key Metrics Monthly Key Metrics Monthly Financial Reports Employee Development Meetings