​​Title: Resident onboarding

​ Dept:  ​Lead Conversion

​Results: Communicate a Full understanding of Least and Tenancy Expectation to new resident
 
 
Participating Positions:Rental Assistant (RA)Accountable To:)Property Manager
 
Steps;

1. Confirm: Confirmdeposit paid.
2. Lease: Generate RM signable lease through RM template “Resident Lease”
3. Send: Send lease via RM for electronic signature.
   
4. Welcome:  Send welcome letter through RM.
   
5. Charge:  Add rent charge to their RM account.
   
6. Schedule: Schedule key pickup
   
7. Assign: Assign gate code
   
8. Inspect: Complete pre move in inspection
   
9. Confirm: Confirm rent was paid, if not collect check in person prior to next step
10. Provide: Give resident gate code and keys
11. Collect: Collect and file move in checklist. This is very important to have for when they eventually move out
    

 
 
 
System Quantification:
 
System Standards: Rent must be paid before keys can be provided. Unit is clean, smells great and looks great.Provide:Give resident gate code and keys