Position Agreement

Title: RENTAL ASSISTANT
​Reports to: PROPERTY MANAGER

Results Statement: ​Ensure complex is fully occupied with happy residents.

Reporting Positions: N/A
Results Statement: ​N/A

​RESPONSIBILTIES:

STRATEGIC:

Discuss current rental rates property manager
-Evaluate outside vendor results, and make recommendations to property manager
-Monitor competitions’ product and pricing
-Monitor office and property supply and pricing and make recommendations to manager for any changes
-Meet with property manager to discuss resident issue responses and actions
-Discuss and evaluate with property manager, early termination agreements
-Coordinate with property manager for unit availability dates

TACTICAL:

-Run rental ads on Zillow and Facebook Market Place
-Create images for rental ads
-Schedule showings
-Facilitate showings
-Showing follow ups
-Process applications for property manager to approve or reject
-Collect deposits
-Send leases and move in paper work
-Schedule move in date
-Communicate move in dates to property manager
-Make Keys
-Notify residents of showings and appointments
-Get mail
-Collect coins from laundry machines
-Pay bills 
-Enter rent payments
-Make bank deposits
-Print vendor checks
-Order office supplies
-Respond to resident calls and emails
-Present early terminations to Property Manager for approval
-Send lease end documents no less than 60 days prior to lease end date
-Collect resident paystubs for renewals
-Send renewal paperwork
-Send move out instructions 
-Send early termination agreements
-Collect early termination fees
-Notify property manager of any lease violations
-Email and Post 3 Day Notices
-Create and post lease violation notices
-Send eviction cases to attorney
-Meet weekly with property manager to review key strategic indicators 

​STANDARDS:

POSITION SPECIFIC:

-All bills are paid on time 
-All rental inquires are responded to within 24 hours
-All post showing follow ups are complete within 24 hours
-The office is clean and organized
-Resident questions/concerns are addressed within 24 hours
-Occupancy is 100%
-3 Day notices are delivered the 6th of every month
 

COMPANY WIDE:

​- Show up on time, dressed in a neat, clean & professional manner
-Follow the company processes for each outlined task associated with your position
-Document all resident, vendor & co-worker interactions in Rent Manager in the associated account
-Treat everyone, co-workers, residents, vendors with professionalism, respect & gratitude
-Find a way to say yes (instead of no)
-Be firm, but kind
-Make 3 attempts to figure it out before asking for help
-Look for opportunities to improve yourself personally and professionally