Position Agreement

Title: REGIONAL MANAGER
​Reports to: OWNERS

Results Statement:Mentoring and monitoring all property managers to make sure they are delivering strong profits and exceptional customer service through the encouragement and support of their team.

Reporting Positions: Property Manager
Results Statement: Ensure the effective and efficient operation of the community to achieve full occupancy with no delinquency, and excellent customer service.

​RESPONSIBILTIES:

STRATEGIC:

-Audit rental rates to ensure we are being appropriately aggressive.
-Spot audit the physical appearance of each community and team member to ensure we are maintaining our standards.
-Spot audit the condition of apartments that are being delivered to a new resident.
-Evaluate vacancies and delinquencies at each property and take action to minimize when needed.
-ID Property Managers’ strengths and find ways to share with other Property Managers.
-Have a weekly meeting with each Property manager
-Create a plan for improvement when a Property manager is not delivering the results expected.
-Evaluate the moral of each team to ensure they feel valued and mentored and take steps to facilitate improvement where needed.
-Evaluate the P&L of each community to be sure we are managing expenses.
-Audit surveys at each property to look for opportunities to provide guidance and recognition.
-Evaluate staffing levels to ensure we are not under/over staffed.

TACTICAL:

N/A

​STANDARDS:

POSITION SPECIFIC:

-Draft kind & respectful resident emails and responses
-Meet with Property manager at least weekly
-Meet with owner once per week.
-Audit rental rates quarterly.
-Spot audit physical appearance of staff and property monthly.
-Evaluate vacancy and delinquency trends weekly.
-Create plan to help struggling property managers when needed.
-Evaluate the moral of each team monthly to ensure they feel valued and mentored.
-Review the P&L for each property monthly.
-Audit surveys at each community monthly
-Evaluate staffing levels quarterly.

 

COMPANY WIDE:

​- Show up on time, dressed in a neat, clean & professional manner
-Follow the company processes for each outlined task associated with your position
-Document all resident, vendor & co-worker interactions in Rent Manager in the associated account
-Treat everyone, co-workers, residents, vendors with professionalism, respect & gratitude
-Find a way to say yes (instead of no)
-Be firm, but kind
-Make 3 attempts to figure it out before asking for help
-Look for opportunities to improve yourself personally and professionally