Position Agreement

Title: PROPERTY MANAGER
​Reports to: REGIONAL MANAGER

Results Statement: ​Ensure the effective and efficient operation of the community to achieve full occupancy with no delinquency, and excellent customer service.

Reporting Positions: RENTAL ASSISTANT 
Results Statement: ​Ensure complex is fully occupied with happy residents.

​RESPONSIBILTIES:

STRATEGIC:

​-Monitor and adjust rental rates
-Evaluate outside vendor results
-Monitor competitions’ product and pricing, adjust marketing accordingly
-Monitor office and property supply pricing and ensure accuracy in ordering
-Meet with rental assistant to discuss any ongoing or current resident issues that require assistance.
-Assign dates for unit availability
-Review delinquency report and let rental assistant know which evictions to initiate
-Review leases that are ending and determine who we will offer a renewal to and who we will not.  Pass information along to rental assistant so he/she can initiate communication.
-Complete weekly report for Key Strategic Indicators
-Meet with Regional Manger to review weekly status
-Establish renewal conditions for current year.

TACTICAL:

​*Make collections calls
-Walk property weekly to enter any needed tickets for exterior clean up or repairs
-Approve/deny applications
-Coordinate move in dates with Maintenance Manager
-Approve/deny renewals
-Approve/deny early termination requests 
-Establish rental rates
-Review and approve evictions
-Review surveys and feedback from closed maintenance tickets
-Review surveys and feedback from new resident move ins.
-Review lease violations and take appropriate action.

​STANDARDS:

POSITION SPECIFIC:

​-Draft kind & respectful resident emails and responses
-Meet with Maintenance manager at least weekly
-Meet with Rental assistant daily
-Meet with regional manager weekly
-Evaluate Lease end dates monthly
-Evaluate delinquency and returned payments report daily
-Walk property weekly
-Evaluate unit availability and readiness daily
-Complete reports for meeting with Regional manager no less than 24 hours prior to the meeting.

COMPANY WIDE:

​- Show up on time, dressed in a neat, clean & professional manner
-Follow the company processes for each outlined task associated with your position
-Document all resident, vendor & co-worker interactions in Rent Manager in the associated account
-Treat everyone, co-workers, residents, vendors with professionalism, respect & gratitude
-Find a way to say yes (instead of no)
-Be firm, but kind
-Make 3 attempts to figure it out before asking for help
-Look for opportunities to improve yourself personally and professionally