Position Agreement

Title: MAINTENANCE TECH
​Reports to: MAINTENANCE MANAGER

Results Statement: ​Provide high quality repairs and proactive upkeep of the property with a positive attitude.

Reporting Positions: N/A
Results Statement: ​N/A

​RESPONSIBILTIES:

STRATEGIC:

-Take note and let the maintenance manager know any thoughts on the performance of outside vendors.
-Communicate ideas to maintenance manager on ways to improve our process.

TACTICAL:

-Complete tasks given by Maintenance manager:  New maintenance tickets, WIP’s and to-do’s.
-After each task, provide notes on the resolution implemented.
-Give tickets to the maintenance manager at the end of the day.
-Document and provide information on any lease violations or unsafe conditions to the maintenance manager.

​STANDARDS:

POSITION SPECIFIC:

-All tickets that are assigned for the day are completed that day.
-All maintenance and move in surveys receive a score of 4 out of 4.
-Always look for pro active items to take care of while completing tickets.
-Every day we leave the property better than we found it.

COMPANY WIDE:

​- Show up on time, dressed in a neat, clean & professional manner
-Follow the company processes for each outlined task associated with your position
-Document all resident, vendor & co-worker interactions in Rent Manager in the associated account
-Treat everyone, co-workers, residents, vendors with professionalism, respect & gratitude
-Find a way to say yes (instead of no)
-Be firm, but kind
-Make 3 attempts to figure it out before asking for help
-Look for opportunities to improve yourself personally and professionally