Position Agreement

Title: MAINTENANCE MANAGER
​Reports to: REGIONAL MANAGER

Results Statement: ​Ensure residents are happy and impressed with the upkeep of the property and the resolution of their maintenance requests
​

Reporting Positions: Maintenance Tech(s)
Results Statement: ​

​RESPONSIBILTIES:

STRATEGIC:

-Select and evaluate outside vendors that help with maintenance and repairs.
-Guide and mentor maintenance technicians to ensure they are providing residents with a great experience.
-Meet with property manager to discuss maintenance issues that require resident education and adjustment.
-Meet with property manager to discuss any resident situations that may be dangerous or problematic.  EG: additional people living in the unit, additional pets, unsafe living conditions etc.
-Discuss move in and move out dates with property manager.
-Plan turn over activities with maintenance technicians.
-Review maintenance and move in surveys 

TACTICAL:

-Review all open tickets: maintenance, WIP & to-do’s
-Input any maintenance tickets that came in over the phone or were given in person
-Input any to-do’s that need to be captured Eg: clean up around dumpster, prep apt 2 for new resident.
-Assign maintenance tickets and to-do’s every day to self and maintenance tech(s)
-Close tickets at the end of each day.
-Reassign any maintenance ticket that could not be completed as a WIP and assign a due date.
-Order any parts needed to complete tasks.
-Proactively look for and collect info pertaining to lease violations and/or unsafe living conditions so it can be discussed with the property manager.
-Evaluate maintenance material inventories
-Review invoices from outside maintenance vendors
-Complete maintenance tasks assigned to self. 
-Maintain tools and equipment

​STANDARDS:

POSITION SPECIFIC:

​-All maintenance tickets are closed within 48 hours of being opened.
-All to-do’s are completed by due date.
-All WIP’s are completed on time.
-All maintenance and move in surveys receive a score of 4 out of 4.
-The property always looks great.
-Outside vendors provide our tenants a great experience.
-Every day we leave the property better than we found it.
-Purchase the tools and equipment that we need that will do the job properly at the lowest possible cost.  Eg: don’t buy more than we need, but make sure we buy what we need.

COMPANY WIDE:

​- Show up on time, dressed in a neat, clean & professional manner
-Follow the company processes for each outlined task associated with your position
-Document all resident, vendor & co-worker interactions in Rent Manager in the associated account
-Treat everyone, co-workers, residents, vendors with professionalism, respect & gratitude
-Find a way to say yes (instead of no)
-Be firm, but kind
-Make 3 attempts to figure it out before asking for help
-Look for opportunities to improve yourself personally and professionally