Title: Evaluate Leases Coming to an End
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Dept: Customer Service |
Results: lan for needed Advertising & Turnover
Participating Positions:Rental Assistant (RA), Property Manager (PM)Accountable To:Property Manager
Steps;
System Quantification: Residents need to receive notice of non-renewal no less than 60 prior to lease end date.
System Standards: The landlord/resident relationship should be mutually beneficial where both parties areupholding their end of the rental agreement and by agreeing to continue with the lease, making a positive impacton the community, not a negative one.
Participating Positions:Rental Assistant (RA), Property Manager (PM)Accountable To:Property Manager
Steps;
- Run Report: Run ‘LeaseExpiration Report’ (in RM)
- Collect Data: Document which leases are ending in the next 60 days
- Evaluate Resident History: Are they current on rent? Have they paid late more than 2x timesin a row? Do they have any lease violations?
- Contact Resident: SendLetter Template ‘Current Resident Renewal Option’via email.
- Review Updated Info: Collect current paystubs to qualify income per community incomerequirements
- Inspection: Schedule and conduct unitinspectionto ensure proper care is being taken of unit.Are there damages above normal wear and tear? Any unauthorized pets or people?
- Decide: If payment history is good, current income is sufficient and condition of the unit issatisfactory,most times we will offerthe resident a renewal.There is however one morequestion to ask. “Are they a good neighbor”? If all the other conditions are satisfied but theanswer to that question is “no”, we will not offer a renewal. What makes someone not agood neighbor? a.Contstant arguments with other residents
b.Noisy or disruptive behavior.
c. Messy exterior
d.Poorly controlled pets.
e.They are constantly the topic of weekly meetings due to neighbor complaints etc.
f.They do not treat our staff with respect. - Notify:(see next SOP)
System Quantification: Residents need to receive notice of non-renewal no less than 60 prior to lease end date.
System Standards: The landlord/resident relationship should be mutually beneficial where both parties areupholding their end of the rental agreement and by agreeing to continue with the lease, making a positive impacton the community, not a negative one.
