Title: Complete Tasks Dept: Community Maintenance
Results: Tackle requests quickly
Participating Positions: Maintenance Manager (MM), Maintenance Technician (MT)
Accountable To: PM
Steps;
System Quantification: We want to address tasks completely. We need to stay long enough to complete the task fully. Unfinished tasks cause frustration with our customers and more work for us.
System Standards: We want it to be better than it was before the repair was needed. This is how we maintain the condition of the community. This is very important. If we make the repair in a way that does not meet that standard, the level of quality declines, which will in time attract a lower caliber resident, which will accelerate the decline in the quality of the community, which will accelerate the decline in the caliber of resident we can attract…….
Participating Positions: Maintenance Manager (MM), Maintenance Technician (MT)
Accountable To: PM
Steps;
- (MT) Gather Materials: Whether it be a maintenance ticket or a proactive to-do, whoever is tasked with its completion needs to decide if we have the tools and materials necessary to finish. We don’t want to start if we will not be able to finish. Sometimes the job will take an unexpected turn and we will need to get tools or materials mid way through, but we want to avoid that whenever possible.
- (MM) Arrange access for outside vendor: In the rare case that we are assigning the task to an outside vendor, the MM needs to be very clear with what we expect the outcome to be. The MM also needs to be sure that the outside vendor has the necessary access.
- (MT) Complete task: Complete the task. We want to leave it better than it was before the repair was needed. Eg. If we need to patch a hole, we want that wall to look better than it did before the hole was created.
- (MT) Look Around: While completing the task, look around to see if there is anything else that needs to be addressed. If it will not take long, take care of it then. If it requires more time than is available at that moment. Write it down and give it to the MM. (Eg: Show up to tighten the towel bar and notice the robe hook is loose. Fix them both)
- (MT) Clean Up: Be sure to leave the environment as clean as it was when you arrived, if not cleaner
- (MT) Note Repair: Write notes on the printed ticket to outline how the repair etc was made. If a return visit is needed, indicate on the ticket.
- (MT) Inform the resident: Leave a door hanger on the door with a note about the repair that was made. If a return visit is necessary to complete the task, be sure to write that on the tag.
System Quantification: We want to address tasks completely. We need to stay long enough to complete the task fully. Unfinished tasks cause frustration with our customers and more work for us.
System Standards: We want it to be better than it was before the repair was needed. This is how we maintain the condition of the community. This is very important. If we make the repair in a way that does not meet that standard, the level of quality declines, which will in time attract a lower caliber resident, which will accelerate the decline in the quality of the community, which will accelerate the decline in the caliber of resident we can attract…….
