​​Title: ​Communicate Info to Residents

 Dept:  ​Customer Service​

​​Results: Residents understand rules, expectations, policies and procedures
 
 
Participating Positions:Rental Assistant (RA), Property Manager (PM)Accountable To:)
 
Steps;

1. Emails: Resident notifications are sent through RM.
2. Text Messages: Send only through RM Correspondence Tab so communications aredocumented on the RM System
   
3. Phone Calls: Document on the RM History/Notes tab
   
4. Office Visits: Always attempt to schedule when possible. Document on the RM History/Notestab
   
5. Email Responses: Copy resident emails to their RM History/Notes tab so all communicationsare documented on their account
   

 
 
 
System Quantification: Time of RA and PM is not wasted with unnecessary/repetitivequestions

System Standards: Language is respectful and firm, fair to all parties involved and upholds standards and policiesof DHB.